Before visiting us, check out our FAQs and tips for making your visit easier.
Can't find the answer to your questions? Contact us!
Categories
Tickets
Do not buy your tickets on unofficial websites, you expose yourself to possible fraud. You will find the official ticketing system on each event's page on our website.
Do not share your tickets on social networks. If you do, you expose yourself to possible forgery.
Contribute to making access more sustainable: you do not need to print your ticket. We will scan it from your cell phone.- Faster access: Make sure to adjust the brightness of your mobile screen to the maximum so that the reading with our devices is more agile.
- Don't forget to check the access for minors on our website before coming.
- Any incident with the tickets must be managed with the system where they were purchased. Contact them.
Check the agenda section of our website. In each event you will find information about the official sales systems. Do not buy tickets through unofficial channels, we cannot guarantee that they are authentic.
The box office only opens on the day of the event, usually 1 hour before the doors open.
If you’ve lost the tickets and you are the person who bought them, they can be reprinted but we cannot guarantee entry to the venue as the access control can only read a bar code once.
There’s no minimum age for most events at the arena. But as the shows can be noisy, we don’t recommend bringing very small children to anything that’s not family friendly.
If you’re bringing a small child with you, please make sure they don’t disturb other people. And remember that everyone needs a ticket.
We do not check tickets before the event.
We do not exchange tickets or issue refunds.
On the day of the event, provided there are any available. We recommend you buy tickets in advance through the official channels.
No, we only accept payments in cash. Neither €200 nor €500 notes are accepted.
No. For safety reasons, the seating capacity in each section has to be respected, so you cannot change your seat.
You will be able to dance in the stands as long as the majority of the audience does it and you do not disturb anyone. If the majority of the audience chooses to be seated then we will require you to be seated out of respect. Do not stand/dance on the seats, walkways and stairways.
Named tickets are non-transferable. They are linked to the person who will be attending the concert. Pay special attention to the purchase instructions and don’t buy tickets without having read the instructions.
If you want to publish the fact you are going to a concert, we recommend you don’t show the ticket (especially the bar code) as by doing so you are exposing your ticket to possible forgers.
You can check whether it is possible to purchase your tickets using the "Cultural Voucher" on the event promoter's website. You will find the promoter's details in the show tab of our agenda.
Security
Because your safety is the most important thing, we encourage you to read these tips:
- Make sure you know where the emergency exits are (they are clearly identified all round the venue and also on the Palau Sant Jordi app).
- In the event of an evacuation, head for the nearest exit as indicated by the signs without stopping. Under no circumstances should you go back.
- Keep calm and pay attention to the instructions of venue staff.
- Don’t shout, run or push others, as you could cause dangerous situations given the large number of people gathered at the venue.
- Give yourself enough time. The door opening times will be announced on our social media channels a few days before the show.
- Check out our FAQs before coming. You’ll find information on various matters that will help you with any queries.
- If you are accompanied or in a group, agree on a reference point outside the crowded area, where to meet in case you break up or get lost.
- If you see a strange or suspicious attitude, let the security team know.
- Queues are unavoidable, so be patient. Respect their order at the entrances, bars and toilets.
- In general, you are not allowed to bring in any personal belongings, except for basic personal items (e.g. mobile phone, keys, wallet/wallet...).
- The Palau Sant Jordi belongs to everyone: respect the facilities, do not cause damage, if you detect an incident or improvement, share it with us and we will solve it.
- Don't bother anyone, don't let anyone bother you. Let us know if you have any incident with other people
- For a smoother access we recommend that you follow the security advice and make sure you avoid carrying any of the forbidden objects.
 tripods, laser pointers
| 
|  flares
|  tip
|  canteens. Plastic bottles > 500ml the cap will be removed.
|  and / or backpacks > 20L
|  video, tablets, laptops
|  alcohol, nor be under its effects
|
In general, it is not allowed access to throwing objects, except for basic personal items (smartphone, purse, handbags).
Neither reflex nor video cameras are allowed. Compact cameras only, without removable lens.
Yes, provided it is no bigger than DIN A-3 and does not contain offensive messages.
Pointed umbrellas are not allowed in. The rest must be left at the cloakroom (€2/item).
You will have to leave it at the cloakroom (€2/item).
For safety reasons they are not allowed.
No one is allowed in with cases or trolleys. The maximum size for backpacks is 20 litres (school kind).
tripods, laser pointers
|
| flares
|
| canteens. Plastic bottles > 500ml the cap will be removed.
| and / or backpacks > 20L
| video, tablets, laptops
| alcohol, nor be under its effects
|
No. The access of any kind of chair is forbidden.
Yes, food may be brought in as long as it does not require the use of cutlery. No lunch boxes or other containers may be brought in.
Yes provided it is non-alcoholic and in a plastic bottle under 50 cl. For safety reasons, packaging will be opened and bottle tops removed at the entrance doors.
No. Failure to respect this prohibition may result in the expulsion of offenders.
Speak to the venue staff and we will help you.
You must notify our staff of any kind of discrimination or harassment and they will help you. Our venues subscribe to the Barcelona City Council “WE WON’T KEEP QUIET” protocol.
For security reasons the access of personal light transport elements (scooters, bicycles , etc) is not allowed.
Minors
Consult the regulations here.
Yes. To enter the venue, you must complete the procedure described on the 'Acces for minors' page. We advise you to carefully read the instructions we provide there.
Minors accompanied by a parent/legal guardian will be able to access the site, but they must go to the point of care to register access with the ID of each attendee first. In the case of minors accompanied by adults, they will not be able to access without the permission of the parents/legal guardian.
Contact us through our contact form.
There is a help point for incidents at every event. Our staff will tell you where it is and we will help you.
Accessibility
You should only contact the official sales channels, so they can arrange the sale of places with reduced mobility.
Yes, if you anticipate you will be using crutches on the day of the concert. If you have already bought the ticket before the accident, get in touch with us and we’ll help you.
You have to fill in the form in the contact section.
Only one (1) person will be allowed in with you.
The PRM parking slots located at Avenida del Estadio (GPS: 41.366145, 2.153964) and Paseo Olímpico (GPS: 41.361934, 2.153775).
Please note that it is for the exclusive use of vehicles with the authorized badge.
There are various areas reserved on the site. You can check their location here.
If you need the service, please tell the staff at the venue so they can provide the service. Keep in mind that the distances are large and that we do NOT have wheelchairs.
Yes. Duly accredited guide dogs can accompany their owner inside.
Yes. The lift service is provided by venue staff and it is for the exclusive use of people with reduced mobility.
No. You will only be able to ask for the personal care service if you have a risky pregnancy or under medical recommendation.
Services
Yes, there is a medical team with an ambulance and nursing station at all events.
Yes, but it must be in its original wrapping and be accompanied with a prescription.
Yes. You must keep it in its box or case and have a medical certificate that certifies you need to use it.
Yes. The price is 2€/unit. You can pay by cash or credit card.
Aquest servei no està disponible en l’actualitat, però estem treballant perquè n’hi hagi ben aviat.
Yes. The lift service is provided by venue staff and it is for the exclusive use of people with reduced mobility.
Yes, in all the men’s and women’s toilets. You can check their location on the service map.
Children’s pushchairs are allowed in but they must be left at the cloakroom (€2/item).
Not at the moment but we are working on getting it soon.
Yes. The food must be packaged. Go to any of the bar points and ask them to do it.
Yes, you can get in touch with us using the following form. If any ID documents are found they are passed on to the police (Guàrdia Urbana) within 72 hours.
No, but you can pay with a bank card at the catering and merchandise points.
You can check their location on the services map.
We don’t always have all the sizes, models or articles as the merchandise on sale is provided by the artist. It is not the property of the venue.
You will only be able to make changes while the concert lasts, at the same points of sale. Remember that it will be mandatory to present the ticket of purchase
Yes, the merchandise stores accept card payments.
We recommend to carry out the procedure through the following link: https://atencioenlinia.ajuntament.barcelona.cat/ . But you can also request the complaint form from the accommodation staff.
Bars
No access is allowed with cans, bottles or containers of more than 500 ml. If you bring a bottle (max 500 ml), the cap will be removed during access due to safety rules.
Yes, you can enter with sandwiches, snacks or biscuits. It is not allowed to access with tupperwares or cutlery.
You can access the bar service from the opening of the doors until the end of the show. Consult the F&B points.
Yes. In all the regular bars, not at the mobile sales points. Mobile bars only accept cash (but not €200 or €500 notes).
Yes. In all the regular bars, not at the mobile sales points. Mobile bars only accept cash (but not €200 or €500 notes).
Yes, but neither €200 nor €500 notes are accepted.
Yes. You’ll find vegetarian food at all the venue’s bars.
Yes. Ask at any bar for information.
Yes but it is forbidden to sell alcoholic drinks to minors (under 18).
Yes. The food needs to be packaged. Go to any of the catering points and ask them to do it.
No. Once you have left the venue you have no option to return it. But you can use it again if you come to another show.
Recyclable cups can be returned the same day of the event along with the token that will have been given to you at the time of purchase.
Access
You can check it at "Getting to Palau Sant Jordi"
Yes, you will be able to access the venue for the duration of the show upon presentation of your ticket.
Usually between 60 and 90 minutes, depending on the venue. We report the schedules on social media (@PalauSantJordi) a couple of days before the show.
There are many free public spaces available around the Palau Sant Jordi. Check the location here.
You can consult it in the section on "Special Assistance". Remember that they are exclusive to vehicles with the authorized badge.
